The National Bank Open, formerly Rogers Cup

coupe rogers stadium at night

2021 Tickets FAQ

Tennis Canada received a letter of approval from the provincial health authorities in Quebec stating that the National Bank Open presented by Rogers could to take place under its submitted protocols.

You can check out our Frequently Asked Questions section below to learn more about tickets for the tournament.

In compliance with health measures, tickets will be sold exclusively through the website of the National Bank Open. Purchasing your tickets in advance guarantees a great experience on site.

Your tickets for the 2020 tournament are not valid for the 2021 edition.

All spectators who kept their tickets were contacted and given the option to exchange then for 2021 tickets, or to request a refund.

If you have not taken any exchange or refund actions, your 2020 tickets have been automatically transferred for the 2022 edition (same seat and same schedule as in 2020).

For any questions related to tickets, write to us at [email protected]

Session ticket prices haven’t changed since 2019.

This year, only session tickets and mini-packages are available to the general public. To ensure as many fans as possible can attend the tournament, weekly packages were also reduced.

Go to the tickets section of our website for further details.

Do you prefer the sides, corners or ends of the court? Each area has its benefits, so it really depends on your personal preference.

To have shade during the day session, it’s best to sit in the top rows on the south and west sides of the stadium. In the evening, after the sun sets, it’s best to be on the west side of the stadium. IGA Stadium is an outdoor venue, so remember to bring sunscreen and a hat. It can get very hot!

The stadium is equipped with elevators, and a limited number of wheelchair seats are available on levels 200 and 300. Call 1 (855) 836-6470 for information. One of our representatives will reserve your seats. A number of parking spaces are also available via Rue Gary-Carter. A valid government-issued parking permit is required.

National Bank Open presented by Rogers is an elimination tennis tournament, and the following day’s schedule of play is therefore determined every evening. That’s why it’s impossible to purchase tickets in advance and guarantee a specific player will be competing.

In addition to the measures implemented to ensure the health and safety of everyone on site, additional actions were taken.

Virtual tickets only: your smartphone will be your tickets to the 2021 tournament. It will be very important to download your tickets on your smartphone from My Account + before arriving on site. *No paper tickets will be sent my mail. 

One day, two sessions: the site will be cleared between the day (11 a.m. to 4 p.m.*) and evening (6 p.m. to the end of the last match of the day) sessions.

Visiting the site: ticket holders may only access their seats on Centre Court and the washrooms. All other courts will be closed to the public (2021 only).

Stands and activities on site: there will be no stands or activities on site to ensure ticket holders remain at a safe distance.

Food services: in-seat food services will be available through the tournament app. There will be no restaurants open on site. 

Payment method on site: No cash payment, we will only accept debit/credi card payments

Only Centre Court will be open to ticket holders.

A mobile ticket is a virtual ticket downloaded to your smartphone from My Account +

To download your tickets, follow these three steps:

  1. Log in to My Account +.
  2. Click on Manage my tickets.
  3. Add your ticket to your Apple Wallet or Google Pay to speed up your entry to the stadium. Open your wallet to have your ticket validated.

The tournament consists of 15 sessions of tennis.


Qualifying matches are played on Saturday and Sunday. Players ranked outside the Top 50 compete for a spot in the main draw. From Monday through Saturday, there are two sessions per day: one in the daytime and one in the evening. The singles and doubles finals are played on Sunday. Day session tickets are not valid for the evening session on Centre Court.

That depends! There are more matches earlier in the week, but, as the week progresses and the excitement builds, the fewer and fewer remaining players fight to become the next National Bank Open presented by Rogers champion.

In compliance with health measures, a ticket to the matches on Centre Court entitles you to one reserved seat. Rogers Court and the practice courts will be closed to the public this year.

The site will be cleared between the day and evening sessions. All ticket holders, including those with tickets to both the day and evening sessions, must leave the site and then go through security to re-enter.

Because only a limited number of ticket holders will be admitted into the stadium, you should arrive at the start of the session and leave as soon as it’s over.

In order to avoid queues at the entrance, and to promote optimal circulation on the site, we ask holders of level 300 tickets to arrive 1 hour before the start of the first match, and to holders of level 200 tickets to arrive 45 minutes before the start of the first game, and level 100 ticket holders must arrive 30 minutes before the start of the first game.

All ticket holders, including those with tickets to both the day and evening sessions, must leave the site.

Owing to current health measures, no site passes are available this year. 

As we are limited to a maximum number of spectators, you will have to show up only at the time of your session and leave as soon as the session is over. No spectator will be able to stay on site between the day and evening sessions.

Children under the age of two do not require a ticket, provided they sit on your lap and do not inconvenience other ticket holders. Children under the age of five will not be admitted to level 100 on both Centre Court.

Your smartphone is your ticket. You will have access to your ticket at all times through the My Account + platform. To make sure you don’t lose your tickets and speed up entry into the stadium, go to My Account + to add your ticket to your digital wallet. If you have any questions, contact the ticket office at [email protected] or 1 (855) 836-6470.

In the event of rain, the tournament will do everything in its power to make sure the scheduled matches are played.

  • If it’s raining, my session is about to start and I’m still at home…
    We do ask that you make your way to the IGA Stadium. There’s no telling how long the rain delay will be. It’s always better to be on site because it only takes 20 minutes to dry the courts once the rain stops.  
     
  • If it’s raining and I’m at IGA Stadium…
    Please be patient. We’ll keep you updated around the site. It’s best to remain seated because, once it stops raining, it only takes 20 minutes to dry the courts and resume play. Therefore, to ensure ticket holders don’t take cover in groups, umbrellas will be exceptionally allowed in the stands. In addition, the clay courts on level 300 can accommodate up to 700 people in compliance with social distancing requirements. Even in the event of rain, ticket holders must comply with all distancing measures in effect.

If a session is cancelled because of rain, the ticket office will contact the individual who purchased the ticket via email. Please read our rain policies at www.nationalbankopen.com.

Just by attending the National Bank Open presented by Rogers, you are directly contributing to tennis development in Canada and Montreal. As a non-profit organization, Tennis Canada invests the proceeds from the tournament straight back into the development of the sport across the country and in local communities.

Get in touch with a customer service representative for the platform on which the tickets were purchased. Be sure to follow the reseller’s policies and procedures.

Get in touch with the individual or organization who gave you the tickets. Be sure to follow all policies and procedures.

Tickets are only available online at www.nationalbankopen.com or by telephone at (514) 273-1515 or 1 (855) TENNIS-0 (1 (855) 836-6470).

In response to the COVID-19 pandemic and in an effort to protect the health and safety of ticket holders, employees and players, new health measures and rules are in effect:

  • Mandatory procedure mask during trips on the site (not mendatory at your seat)
  • Physical distancing of 1 metres
  • Physical distancing in the stands
  • Contactless Mobile Tickets

Click here to view all our health measures

If you are experiencing symptoms of COVID-19 or have been in contact with someone who has tested positive for COVID-19, do not attend the National Bank Open. For ticket information, call the ticket office at 1 (855) 836-6470, ext. 2 or write to [email protected].

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