The National Bank Open, formerly Rogers Cup

Practical tips

The following inclement weather policies apply to individual session tickets purchased directly through Tennis Canada and Ticketmaster. 

 
The schedule of play as well as session dates, number of matches, and starting times are subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes to the match schedule (link to match schedule page). Please note that matches are the priority and all efforts will be made to ensure the completion of these matches.  

 
Please note that the following ticket categories in Montreal and Toronto are exempt from this policy and are not eligible for credit or exchange: 

  • All tickets from a Centre Court or Rogers Court Full Event package (On Court, Press Gallery, Level 100, Level 200, Level 300) 
  • All tickets issued as Complimentary 
  • All tickets purchased through any auction, resale or secondary outlet 
  • All tickets for sessions #13 through #15 

TICKET EXCHANGE POLICY  

If one (1) match is completed or 90 minutes of play has taken place in any one session, that session is considered complete and therefore no exchanges, credits or refunds will be issued. If less than one (1) match or less than 90 minutes of play is completed due to weather or other acts beyond our control, any tickets not listed in the exemption list above may be used, by the original purchaser, as a credit (excluding processing and delivery fees) towards a future session of tennis of the same year’s event, pending availability. Patrons must pay any difference in price and keep their original tickets. If all remaining sessions are sold out, the Box Office will inform patrons of available options.  

Exchanges of rescheduled tickets will only be made through the official tournament website. The box office in both cities will contact all affected ticket buyers at the time of cancellation. 

THE FINAL SESSIONS  

If session 13, 14 or 15 is cancelled, tickets will be honoured for the rescheduled session only. All exchanges are subject to availability. Parking, VIP Lounges and Suite access are only available for the original sessions purchased. 
 

PRIVATE SUITES  

If less than one (1) match or less than 90 minutes of play is completed due to weather or other acts beyond our control, the following conditions apply: 

  • Despite the rain, all Private Suites will remain open. A portion of paid Private Suites will be credited to the original purchaser for the following year’s event. Each purchaser will be contacted following the event. All exchanges are subject to availability. 
  • If session 15 is cancelled, tickets will be honoured for the rescheduled session. The rescheduled session will not include catering. 

PRESS GALLERY AND BELVÉDÈRE 

If less than one (1) match or less than 90 minutes of play is completed due to weather or other acts beyond our control, the following conditions apply: 

  • Despite the rain, the Press Gallery and the Belvédère will remain open. The ticket portion will be credited to the original purchaser.  
  • If session 15 is cancelled, tickets will be honoured for the rescheduled session.  

ALL SALES ARE FINAL. THERE ARE NO REFUNDS. 

 
QUESTIONS? 

Should you have any questions, please don’t hesitate to contact us by email.  

Toronto: tickets@tenniscanada.com / 1-877-283-6647 

Montreal: billet@tenniscanada.com / 1-855-836-6470. 

TERMS AND CONDITIONS 

The client must carefully check the court, session, date and ticket category BEFORE making the purchase. NO REFUNDS, EXCHANGES OR CANCELLATIONS are possible once a sale is made. All sales are final. 
 

A ticket provides access to a session, not a match featuring a specific player. 

The prices, order of play, session dates, number of matches and start times are subject to change without notice. 

A ticket cannot be exchanged or credited as a result of changes to the daily program or order of play. 

In the event of a discrepancy between the information provided in a reservation or purchase made through another ticketing system and the information entered in the National Bank Open ticketing system, the latter will be the only information deemed accurate and valid. 

Ticket purchases on our website must be made by credit card. In this case, you must fill out all the fields on the reservation form and indicate your name, mailing address and email address as well as all the required information appearing on the credit card used to make the purchase. Purchases made in the name or address of a third party are not permitted. 

Orders are processed only after verification of a billing address and other billing information. We sometimes receive incorrect billing or credit card account information for a ticket order that may delay processing and delivery. In these cases, we will attempt to contact you using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and sell your tickets to another customer without notice. 

Falsification of tickets is prohibited. A ticket is invalid as soon as Tennis Canada has reasonable grounds to believe that it has been tampered with or that the information contained therein has been altered, or as soon as it is the subject of a sworn complaint to the police that it has been stolen. Tennis Canada reserves the right to deny access to anyone holding a stolen, falsified or improperly issued ticket. 

The collection, dissemination, transmission, publication or distribution of match scores or statistics for betting or commercial purposes is strictly prohibited at all times during matches (from beginning to end). The continuous use of laptops or other portable communication tools on the tournament site (in areas reserved for spectators) in proximity to the courts where matches are in progress is strictly forbidden. The only exception applies to accredited media, the tournament’s official exhibitors and Tennis Canada staff when using the devices for work purposes. 

A ticket provides the ticket holder with access to the site and does not confer any other rights. 

Should the event be cancelled due to weather or any other reason beyond the organizer’s control, please refer to Tennis Canada’s inclement weather policy. We shall inform ticket holders of the procedure to follow.  

A ticket is void as soon as it is the subject of a police complaint for theft. 

Ticket use is subject to the rules in effect on the site of the event. 

The ticket holder assumes all risk of injury, loss and damage to property. Tennis Canada shall not be held liable for any damage or injury occurring before, during or after the session. 

By accessing the site, the ticket holder gives Tennis Canada, its agents and representatives the right to use his/her image, likeness, actions and declarations in any audio or video format and any photographic document or other transmission, exhibition, publication or reproduction of the event for commercial or promotional purposes without compensation or notice. 

Although cameras are permitted on site, the use of flash photography during play is prohibited. 

Photos must be taken from your seat or from behind the ramps, provided this does not constitute a nuisance to other spectators. 

Tennis Canada reserves the right to expel or refuse entry to visitors who do not comply with these rules, without compensation. Expulsion renders the ticket void. As a result, the ticket holder waives all claims for damages, including a refund of the ticket price. 

Payment on-site: no cash payment will be accepted on-site. All payments must be made by debit/credit card. 

QUESTIONS? 

Should you have any questions, please don’t hesitate to contact us.  

Toronto: tickets@tenniscanada.com / 1-877-283-6647 

Montreal: billet@tenniscanada.com / 1-855-836-6470. 

WHAT WE’RE DOING TO KEEP YOU SAFE  

Safety is among our highest priorities at the National Bank Open presented by Rogers, and we take every reasonable step to ensure the safety of everyone who enters both of our sites in Montreal and Toronto. Again this year, we will be implementing several security measures, in accordance with municipal, provincial and federal laws and regulations. 

As such, all ticketholders are subject to security measures before entering the sites.  

TIPS FOR FASTER STADIUM ENTRY: 

  • Be cooperative with staff members and volunteers 
  • Arrive at least 60 minutes prior to the start of play 
  • Leave unnecessary items at home or in your vehicle. 
  • Be prepared to have your bag inspected & to walk through a metal detector  
  • Please advise security staff if you should not be screened by a metal detector for medical reasons. 

Please Remove:

Keep these items on:

If you leave the site, you will have to undergo another electronic search to re-enter. Our staff will ask you to open your bags and show their contents. Any other object deemed inappropriate or dangerous, at the discretion of Tennis Canada staff, will be prohibited on the site.

The following items are permitted on site:

Allowed on site

  • Cameras, provided the following rules are followed: 
  • No flash photography during play 
  • No tripods, monopods or selfie sticks 
  • Photography must not be a nuisance to other spectators 
  • Metal and plastic bottles (must be emptied unless they are sealed)  
  • Sunscreen in a plastic bottle  
  • Food 
  • Small cooler (not rigid) 
  • Bag  
  • Medical and diaper bag

The following items are prohibited and MAY NOT be brought onto the premises:

Prohibited on site 

  • Aerosol cans (e.g. sunscreen) 
  • Alcohol 
  • Animals (except service animals) 
  • Weapons 
  • Video cameras and recording devices 
  • Noisemaking devices 
  • Drones and unmanned air vehicles 
  • Sealed packages of any kind 
  • Hard coolers and hard or metal containers 
  • Flag poles 
  • Computers, tablets and other portable electronic devices on all courts 
  • Rollerblades 
  • Skateboards 
  • Self-balancing devices (e.g. hoverboards) 
  • Laser pointing devices 
  • Any bag larger than 30 cm x 45 cm x 22 cm 
  • Scooters 
  • Any other item deemed inappropriate or dangerous by Tennis Canada staff 
  • Any content constituting unauthorized advertising or promotional material 
  • Tripods, monopods and selfie sticks 
  • Bicycles 
  • Attempt to distribute leaflets, pamphlets, non-approved publications, wearable items or premium giveaways 
  • Attempt to create unauthorized brand affinity or presence 
  • Unauthorized attempt to sell items or possess items with the intent to sell 

YOUR COOPERATION, PATIENCE AND UNDERSTANDING ARE GREATLY APPRECIATED AS WE ENHANCE AND EXPAND OUR SECURITY EFFORTS TO MAKE YOUR VISIT TO THE NATIONAL BANK OPEN SAFE AND ENJOYABLE. 

QUESTIONS? 

Should you have any questions, please don’t hesitate to contact us.  

Toronto: tickets@tenniscanada.com / 1-877-283-6647 

Montreal: billet@tenniscanada.com / 1-855-836-6470. 

All of us at Tennis Canada want your National Bank Open presented by Rogers experience to be highly entertaining and memorable. Each fan plays a key role in making the experience enjoyable for everyone. We want you to have fun and be safe while you are here. We also want you to leave happy and looking forward to coming back! With this in mind, all ticket holders are expected to comply with the following Code of Conduct for Montreal and Toronto. 

CODE OF CONDUCT  

  • Shirts and footwear must be worn at all times. 
  • Clothing and accessories with improper, inappropriate or offensive messages or images are prohibited. 
  • The use of foul, abusive, offensive or inappropriate language or gestures and inappropriate behaviour that creates a disruptive atmosphere for other guests are prohibited. 
  • Access to the playing surface of any court is prohibited. 
  • Alcoholic beverages must be consumed legally and responsibly. 
  • The use of fan- or user-based video streaming applications and video recording devices to record on-court action or activities is prohibited. 
  • Ticket holders must show their ticket upon request and only sit in their designated seat, where applicable. 
  • Ticket holders must follow instructions from Tennis Canada staff regarding event operations and emergency procedures. 
  • Umbrellas must remain closed during play. 
  • National Bank Open presented by Rogers is a smoke-free environment. Refrain from smoking or vaping. 

Ticket holders who do not comply with the Code of Conduct are subject to expulsion without a refund and possible arrest and may be prohibited from attending future National Bank Open events. 

TENNIS ETIQUETTE  

It is important to be aware of the simple rules that apply to all spectators and that differentiate Tennis from the other major sports. If seated at any court, please remain in your seat until the end of play and only leave your seat during a player changeover. In addition, please refrain from making noise during play. If prompted, please cooperate with any staff and follow their directions. 

QUESTIONS? 

Should you have any questions, please don’t hesitate to contact us.  

Toronto: tickets@tenniscanada.com / 1-877-283-6647 

Montreal: billet@tenniscanada.com / 1-855-836-6470. 


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