In response to the COVID-19 pandemic and in an effort to protect the health and safety of ticket holders, employees and players, new health measures and rules are in effect. Tennis Canada must also ensure compliance with the instructions for festival and event promoters established by Québec health authorities, which it will apply rigorously. Please inform everyone who will be accompanying you to National Bank Open presented by Rogers prior to the event.
- If you are experiencing symptoms of COVID-19 or have been in contact with someone who has tested positive for COVID-19, do not attend National Bank Open. For ticket information, call the ticket office at 1-855-836-6470, ext. 2 or write to [email protected].
- Ticket holders should arrive on site one hour before the start of the session in order to comply with stadium entry rules and the instructions provided by tournament staff.
- This year, your phone is your ticket.
- You may be asked to answer health-related questions by tournament staff. Ticket holders who choose not to answer these questions may be refused entry into the stadium and site of National Bank Open.
- Masks and face coverings must be worn in compliance with applicable rules and regulations.
- You must practise physical distancing of at least one metre (three feet) on the site and in the stadium, except for ticket holders who live in the same household.
- You must wash your hands upon entering the stadium. Hand sanitizer dispensers will also be available on the site. Tennis Canada strongly encourages you to use them.
- When entering and exiting the stadium and site, ticket holders must comply with the instructions provided by Tennis Canada staff members at all times.
- Because only a limited number of spectators are allowed on site, you must arrive on time for your session and leave when the sessions ends. Ticket holders will not be allowed to remain on the site between the day and evening sessions.
- Ticket holders must sit in the seats assigned to them. For safety reasons, several seats will be blocked off. Each section will be monitored to ensure ticket holders remain in their assigned seats at all times.
- So people do not gather at the exits and in passageways, ticket holders must remain seated until their section is called. Please be patient. It will only take a few minutes to empty the stadium. (Enjoy the winner’s post-match interview while you wait!) Persons with reduced mobility are asked to wait until sections 100 and 200 are empty before making their way to an exit.
- You must book your tickets online here.
- Sanitary facilities will be available to a limited number of users. Some of the toilets and sinks will be blocked off in compliance with social distancing requirements.
- To reduce the risk of the virus spreading, all indoor spaces (e.g., restaurants, etc.) will be closed. Therefore, in case of rain, to ensure ticket holders do not take cover in groups, umbrellas will be exceptionally allowed in the stands. In addition, the clay courts on level 300 can accommodate up to 700 people in compliance with social distancing requirements. Even in the event of rain, ticket holders must comply with all distancing measures in effect.
Ticket holders who fail to comply with these conditions, sanitary measures and instructions may be required to leave the site of National Bank Open presented by Rogers immediately. In such cases, no refund will be issued.
You acknowledge the risk of contagion of COVID-19 and expressly assume all risks associated with possible COVID-19 exposure and/or infection in and around IGA Stadium during National Bank Cup presented by Rogers. COVID-19 exposure and/or infection may lead to injury, illness, other infections and even death.
By taking part in any activity at IGA Stadium, you expressly waive the right to initiate legal action against Tennis Canada, including proceedings against Tennis Canada and/or Tennis Canada – IGA Stadium.
If you have any questions or concerns, write to us at [email protected], contact us through our chat platform at www.omniumbanquenationale.com or speak with one of our volunteers or employees on site.
We are pleased to welcome you this summer, as we host the biggest stars in women’s tennis. We all have a responsibility to comply with current health measures to fully enjoy this much anticipated event.